RETURN & REFUND POLICY
Effective Date: January 1, 2026
Cookies Cakes & Bakes LLC is committed to your satisfaction. Due to the handmade and perishable nature of our products, please review our policy carefully before placing your order.
Order Lead Time
We appreciate 4-6 weeks advance notice for custom orders to ensure we can accommodate your request and provide the best quality products.
Product Freshness
Our cookies stay fresh in their heat-sealed packaging for up to two weeks from the date of preparation when stored properly.
Non-Custom Physical Products (Ready-Made Items)
Cancellations 7+ days before pick-up: Full refund less any non-refundable transaction fees (if applicable)
Cancellations less than 7 days before pick-up: No refund will be issued
No-shows: Orders not picked up within 24 hours of scheduled pick-up time are non-refundable
Custom Orders
Due to the personalized nature of custom decorated cookies:
Cancellations 30+ days before scheduled date: Full refund less any non-refundable transaction fees (if applicable)
Cancellations 15-29 days before scheduled date: 50% refund less any non-refundable transaction fees (if applicable)
Cancellations less than 15 days before scheduled date: No refund will be issued
A 50% deposit is required at time of order confirmation to secure your date
Public Cookie Decorating Classes
Cancellations 30+ days before class: Full refund less any non-refundable transaction fees (if applicable)
Cancellations 15-30 days before class: Class credit issued, redeemable for up to one year from credit issue date
Cancellations 14 days or less before class: Non-refundable
Class Cancellation by Cookies Cakes & Bakes: Classes may be canceled at our discretion. This rarely happens – but in that extremely rare event, you'll receive a 100% refund.
Weather Policy: In the event of inclement weather, we'll contact you with alternative options, which may include rescheduling or a full refund.
Private Services (Private Classes, Events, Custom Orders)
Cancellations 30+ days before scheduled date: Full refund less any non-refundable transaction fees (if applicable)
Cancellations 15-29 days before scheduled date: 50% refund less any non-refundable transaction fees (if applicable)
Cancellations less than 15 days before scheduled date: No refund will be issued
A 50% deposit is required at time of booking confirmation to secure your date
Quality Issues
We take pride in our work. If you receive a product that is damaged or does not meet the specifications of your confirmed order, please contact us within 24 hours of pick-up/delivery with photographic evidence. We will work with you to remedy the situation on a case-by-case basis.
Shipping
We typically do not offer shipping for our cookies; however, we are open to discussing the possibility with individual customers. Due to the perishable nature of our products, we only ship via overnight delivery, which can be quite costly. Shipping arrangements and costs will be determined individually, and shipping fees are the responsibility of the customer and are non-refundable. Once shipped, products are non-returnable.
Important Notes
Filling out an inquiry form does not guarantee an event or service. We will contact you to review details and confirm availability.
All refunds will be processed within 7-10 business days to the original payment method.
Custom order specifications must be finalized at least 2 weeks before your scheduled date. Changes requested after this time cannot be guaranteed.
Questions? Contact us at [email protected]
TERMS OF SERVICE
Effective Date: January 1, 2026
Welcome to Cookies Cakes & Bakes LLC. By accessing our website and/or purchasing our products or services, you agree to these Terms of Service.
1. Business Information
Business Name: Cookies Cakes & Bakes LLC
Service Area: Berks, Lancaster, and Chester Counties, Pennsylvania
Limited Food Establishment Registration: 222341
Licensed Location: Berks County, Pennsylvania
Cookies Cakes & Bakes LLC operates under Pennsylvania Cottage Food Law. Our products are produced in a home kitchen and are not subject to Pennsylvania Department of Agriculture food safety regulations.
2. Acceptance of Terms
By placing an order, attending a class, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Return & Refund Policy.
3. Products & Services
3.1 Custom Decorated Sugar Cookies
We recommend placing orders 4-6 weeks in advance to ensure availability
We reserve the right to decline orders that we cannot reasonably fulfill
3.2 Ready-Made Products
Subject to availability
Product descriptions and images are representative; slight variations may occur due to the handmade nature of our products
3.3 Cookie Decorating Experiences
Includes public classes, private classes, and event services
Participants must follow all safety and instruction guidelines
Minimum/maximum participant numbers may apply to certain services
We expect all participants to maintain appropriate, respectful behavior during classes and events. We reserve the right to refuse service or remove any participant who engages in inappropriate, aggressive, disruptive, or violent behavior. No refunds will be issued for removal due to conduct violations.
3.4 Age Requirements & Parental Supervision
Children Under 16 Years:
Must be accompanied by a parent or legal guardian for the entire class
The accompanying adult must actively participate in the class alongside the child
Parent/guardian may not leave the premises during class
Teens Ages 16-17 Years:
May attend classes without a parent/guardian present
Can be dropped off at class start time and picked up at conclusion
Parent/guardian must complete registration, provide consent to these Terms, and be reachable by phone during class
All Minors Under 18:
Parent or legal guardian must complete registration and consent to these Terms of Service
Emergency contact information must be provided
4. Ordering Process
4.1 Order Confirmation
An inquiry or contact form submission does NOT constitute a confirmed order
Orders are confirmed only after we have reviewed your request and you have received written confirmation from us
For custom orders and services requiring a deposit, your order is confirmed upon receipt of the required 50% deposit
4.2 Payment Terms
Physical ready-made products: Payment due in full at time of purchase
Custom orders and all other services: 50% deposit required upon order confirmation to guarantee your date; remaining balance due at pick-up or day of service
We accept cash, check, money order, most major credit cards, and Venmo
All prices are in USD
4.3 Lead Times
We appreciate 4-6 weeks advance notice for custom orders
Rush orders may be accommodated at our discretion and may incur additional fees
Holiday and peak season orders may require extended lead times
5. Pick-Up & Delivery
5.1 Pick-Up
Pick-up location will be confirmed with each order
Pick-up times will be scheduled and confirmed with each order
Orders not picked up within 24 hours of scheduled time will be considered abandoned and are non-refundable
5.2 Local Delivery
Available within Berks and Chester Counties (specific areas at our discretion)
Delivery fees apply based on distance
Delivery times are estimates and not guaranteed
5.3 Shipping
Shipping is not routinely offered but may be arranged on a case-by-case basis
Overnight shipping only, at customer's expense
Customer assumes all risk once product is shipped
6. Product Storage & Shelf Life
Our cookies stay fresh in their heat-sealed packaging for up to two weeks when stored properly
Storage instructions will be provided with your order
We are not responsible for product quality if storage instructions are not followed
7. Allergen Information
IMPORTANT ALLERGEN NOTICE:
Our cookies are made in a kitchen that processes nuts and nut products
We offer gluten-free cookies; however, they are prepared in a kitchen that also processes gluten-containing ingredients
Cross-contamination is possible
If you have severe food allergies, please consult with us before ordering
By placing an order, you acknowledge this allergen information and assume any associated risks
8. Modifications & Cancellations
Please refer to our Return & Refund Policy for detailed cancellation terms. Modifications to confirmed orders:
Must be requested at least 2 weeks before scheduled date
Are subject to approval and may incur additional fees
Cannot be guaranteed if requested within 2 weeks of scheduled date
9. Photography & Social Media
We may photograph our products for marketing purposes
By placing an order, you grant us permission to photograph and share images of your custom cookies on our website and social media
If you prefer your order not be photographed or shared, please notify us in writing at time of order
10. Conduct at Classes & Events
Participants must:
Arrive on time (late arrivals may result in shortened experience)
Follow all instructions and safety guidelines
Treat instructors, venue, and other participants with respect
Supervise any minors in attendance
We reserve the right to remove any participant who is disruptive, under the influence, or violates these guidelines without refund.
11. Limitation of Liability
To the fullest extent permitted by law:
Cookies Cakes & Bakes LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages
Our total liability shall not exceed the amount paid for the product or service in question
We are not responsible for allergic reactions when allergen information has been properly disclosed
We are not liable for any issues arising from products after they leave our possession (improper storage, transportation damage, etc.)
12. Force Majeure
We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, severe weather, power outages, equipment failure, illness, or government restrictions.
13. Intellectual Property
All content on our website, including but not limited to designs, logos, text, images, and cookie designs, are the property of Cookies Cakes & Bakes LLC and are protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.
14. Dispute Resolution
Any disputes arising from these Terms shall be governed by the laws of the Commonwealth of Pennsylvania. Both parties agree to attempt to resolve disputes through good-faith negotiation before pursuing legal action.
15. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.
16. Indemnification
By using our services and purchasing our products, you agree to indemnify, defend, and hold harmless Cookies Cakes & Bakes LLC, its owners, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
Your use of our products or services
Your violation of these Terms of Service
Your violation of any rights of another party
Any allergic reaction or illness resulting from consumption of our products after proper allergen disclosure has been provided
Any misrepresentation of information you provide to us
Your negligence or willful misconduct
This indemnification obligation will survive the termination of your relationship with Cookies Cakes & Bakes LLC.
17. Contact Information
For questions about these Terms of Service:
Cookies Cakes & Bakes LLC
[email protected]
Last Updated: January 11, 2026
PRIVACY POLICY
Effective Date: January 1, 2026
Cookies Cakes & Bakes LLC ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Personal Information You Provide
When you place an order, register for a class, or contact us, we may collect:
Contact Information: Name, email address, phone number, mailing address
Order Information: Product preferences, custom design specifications, delivery/pick-up preferences, event details
Payment Information: Billing address, payment card information (processed securely through our payment processor)
Account Information: If you create an account, username and password
Communications: Content of messages you send us, feedback, reviews, photos you share
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
Technical Information: IP address, browser type, device information, operating system
Usage Information: Pages visited, time spent on pages, links clicked, referring website
Cookies: Small data files stored on your device (see Section 5)
2. How We Use Your Information
We use your information for the following purposes:
2.1 Order Fulfillment
Processing and fulfilling your orders
Communicating about your order status
Scheduling pick-up, delivery, or class attendance
Coordinating custom design details
2.2 Business Operations
Processing payments and preventing fraud
Maintaining records for business and legal purposes
Complying with cottage food law requirements
Responding to your inquiries and customer service requests
2.3 Marketing & Communication (with your consent)
Sending promotional emails about new products, classes, and special offers
Sharing updates and announcements
You may opt-out of marketing communications at any time
2.4 Website Improvement
Analyzing website usage to improve functionality
Understanding customer preferences
Troubleshooting technical issues
2.5 Legal Compliance
Complying with applicable laws and regulations
Protecting our legal rights
Preventing fraud and misuse
3. How We Share Your Information
Your privacy is a priority for us. We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following limited circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, including:
Payment Processors: To process credit card and payment transactions securely (e.g., Square, PayPal, Stripe)
Email Service Providers: To send communications (e.g., Mailchimp, Constant Contact)
Website Hosting: To host and maintain our website
Delivery Services: To fulfill delivery orders (name, address, phone number only)
These providers are contractually obligated to protect your information and may only use it to provide services to us.
3.2 Legal Requirements
We may disclose your information if required by law or in response to:
Valid legal processes (subpoenas, court orders)
Government requests
Protection of our rights, property, or safety
Investigation of fraud or security issues
3.3 Business Transfers
If Cookies Cakes & Bakes LLC is sold, merged, or transferred, your information may be transferred to the new owner to ensure continuity of service.
3.4 With Your Consent
We may share information for other purposes with your explicit consent.
4. Cookies & Tracking Technologies
4.1 What Are Cookies?
Cookies are small text files stored on your device that help us improve your browsing experience.
4.2 Types of Cookies We Use
Essential Cookies: Necessary for website functionality (e.g., shopping cart, secure areas)
Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
Marketing Cookies: Track your interests to show relevant advertisements
4.3 Your Cookie Choices
You can control cookies through your browser settings. Note that disabling cookies may limit website functionality. To opt-out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout
5. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
6. Data Security
We implement reasonable security measures to protect your personal information, including:
Secure Socket Layer (SSL) encryption for data transmission
Secure payment processing through PCI-compliant providers
Limited access to personal information by authorized personnel only
Regular security assessments
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes described in this Privacy Policy
Comply with legal obligations (e.g., tax records, cottage food law requirements)
Resolve disputes and enforce our agreements
When information is no longer needed, we will securely delete or anonymize it.
8. Your Privacy Rights
You have the right to:
8.1 Access & Correction
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
8.2 Deletion
Request deletion of your personal information (subject to legal retention requirements)
8.3 Opt-Out
Unsubscribe from marketing emails by clicking "unsubscribe" in any promotional email
Opt-out of cookies through browser settings
8.4 Data Portability
Request a copy of your information in a portable format
To exercise these rights, contact us at [email protected].
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.
10. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information (Note: We do not sell personal information)
Right to non-discrimination for exercising your rights
To exercise these rights, contact us at [email protected].
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Effective Date." Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Cookies Cakes & Bakes LLC
[email protected]
Last Updated: January 11, 2026